The terms and conditions governing training and assessment booked with M5 Training.
These terms and conditions govern the provision of training and assessment services by Craig MacNeil, trading as M5 Training ("M5 Training", "we", "us" or "our"), and apply to all bookings made with us. Our postal address is 12 South Greens, Byrness Village, Newcastle upon Tyne, NE19 1TT. We may be contacted by email at craigjmacneil@gmail.com or by telephone on 07725 177499. By making a booking with us you accept these terms.
The submission of an enquiry through this website does not constitute a booking. An enquiry enables us to establish your requirements and to confirm availability. A booking is made only once a date has been agreed and we have confirmed that booking in writing by email. Prior to confirmation we will inform you of the applicable price, the duration of the course, and any certification or equipment you are required to hold or provide.
Prices are quoted per person or per course as agreed with you and include awarding body registration and certification fees unless we state otherwise. Where training is booked by a company or other organisation, the full fee is payable in advance of the commencement of the course. Where you book as an individual on your own behalf, a deposit is payable in order to secure your date and the balance is payable following the course. Invoices are payable within fourteen days of the date on which the invoice is issued.
Certain courses require the candidate to hold specified prior certification. We will confirm any such requirement at the time of booking, and you are required to inform us accurately of the certification you hold, as awarding bodies will not certificate a candidate who does not satisfy the applicable prerequisites.
You are required to bring photographic identification where your course includes a formal assessment, and to bring and wear the personal protective equipment specified by us, in serviceable condition. You must notify us in advance of any medical condition, injury, medication or learning need which may affect your safety or the support we provide to you during the course. Candidates must be aged sixteen or over; certain courses require candidates to be aged eighteen or over, and we will confirm the position at the time of booking.
Training is conducted in working forestry conditions. You are required to comply with our instructions and with any applicable site rules at all times. We reserve the right to suspend your training or to require you to leave the site where, in our reasonable opinion, your conduct places you or any other person at risk, or where you are unfit to operate machinery safely, including by reason of alcohol or drugs. No refund is payable in such circumstances.
Where a course leads to a qualification, the applicable standard is determined by the awarding body, being City & Guilds (NPTC) or Lantra, and not by us. Payment for and attendance at a course does not guarantee a successful outcome. Where a candidate is unsuccessful we will explain the reasons and discuss the available options, which may include further training or re-assessment. Re-assessment is ordinarily chargeable. Certificates are issued by the awarding body, and the timescale for issue is determined by that body.
Where you book as a consumer rather than for the purposes of a business, you have a statutory right to cancel within fourteen days of making the booking and to receive a full refund. Where you request that we commence the training within that period and we do so, we may charge you for the services already provided. This right does not ordinarily apply where the training is to be provided on a specified date and cancellation occurs after that period has expired.
Subject to the above, our cancellation policy is as follows. Where you give us not less than thirty days' notice prior to the course date, we will refund in full all sums you have paid, including any deposit. Where you give us less than thirty days' notice, or where you fail to attend a course you have booked, all sums already paid are retained. Accordingly, an individual who has paid a deposit will forfeit that deposit, and a company which has paid the fee in full will forfeit the full fee. This policy reflects the fact that places are limited and that, within thirty days of a course, we will ordinarily have declined other work and will be unable to fill the place.
Nothing in this section affects any statutory right of cancellation available to you.
We may on occasion be required to postpone a course, whether by reason of severe weather, unsafe site conditions, illness or insufficient numbers. In such circumstances we will offer you the next available date or a full refund of all sums paid, at your election. We are not liable for any other costs you may have incurred in connection with the booking, including travel and accommodation, and you are advised to make such arrangements with that in mind.
We will provide training with reasonable care and skill, by a suitably qualified instructor, and in accordance with the standards of the relevant awarding body.
Nothing in these terms operates to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not lawfully be excluded or limited. Subject to the foregoing, our total liability in connection with any booking is limited to the sums paid by you in respect of that booking, and we are not liable for indirect or consequential loss, including loss of earnings or loss of business opportunity.
Responsibility for the safety of work undertaken by you following your training remains with you. A certificate confirms competence assessed on the date of assessment and is not a substitute for your own risk assessments, supervision arrangements or insurance.
Where you are dissatisfied with any aspect of the service provided, we ask that you raise the matter with us so that it may be addressed. Where you wish to challenge an assessment decision, the relevant awarding body operates its own appeals procedure and we will provide details of that procedure on request.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction in respect of any dispute arising under them. Where any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.